"We think that service means treating the customer's business as our own."
Facing the customer site directly and daring to accept the real feedback from customers is the basis for LEVI to continuously optimize the product structure and after-sales service system, and it is also the driving force for us to forge ahead, and it is also derived from the confidence in the quality of our own products.
Visiting customers on-site to truly understand and solve practical problems that customers are concerned about and that affect the company's services and development is the fundamental way to enhance the corporate image, deepen the relationship with customers, and improve customer satisfaction.
This time, LEVI focused on visiting some old local customers.
LEVI has been deeply involved in the overseas market for many years and has participated in many international exhibitions before, laying a solid customer base. Even during the epidemic, face-to-face communication was impossible, but the Vietnamese customer chose us without hesitation, fully demonstrating the brand influence of LEVI at home and abroad.
The customer said: "The factory delivers quickly, the product has little after-sales service, and customer complaints are almost zero!" We are encouraged and delighted by the customer's words, but we also feel the responsibility on our shoulders. When LEVI goes abroad, it represents the country, and LEVI's products represent the image of Made in China. Only by always being responsible for the products and customers and adhering to the concept of "specialization and excellence" can we live up to the trust of our customers.
